The Company

PBS & Co (UK) Ltd is an Insurance Broker and is authorised and regulated by the Financial Conduct Authority (FCA) under the registration number 732728. Our company number registration number is 09868404 and our registered address is 19 Oxford Road, Bournemouth BH8 8GS.
PBS & Co (UK) Ltd is bound by the rules of the Financial Conduct Authority and will provide non-advised sales on our website in accordance with the FCA’s Insurance Conduct of Business (ICOB) rules on a whole of market basis.
PBS & Co (UK) Ltd will provide advised sales over the phone for protection products only in accordance with the FCA’s Insurance Conduct of Business (ICOB) rules on a whole of market basis.

Our Service

You can choose to receive advice with regards to protection products (life assurance, income protection etc) from PBS & Co (UK) Ltd In-House advisory service, or you can choose to proceed on an execution-only basis with no advice.
If you have any doubts about the suitability of any protection policies, then please contact our Advisers who will be able to assist you.

Full Disclosure of Information

We require our clients to give us instructions to act on their behalf on an execution-only basis. We will accept your instructions verbally or by email if required. We will confirm all such instructions by mail or email.
You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing. In case of termination of our authority, we will retain the right to any renewal commission on policies and investments arranged by us on your behalf unless or until you change the agency of your plan to another adviser.

Remuneration

Non-Advised service – We derive our income from commission being paid to us from insurance providers for such transactions. We shall tell you the amount of commission payable to us on any such products.

Advised Life Assurance / Protection – We derive our income from commission being paid to us from insurance providers for such transactions. We shall tell you the amount of commission payable to us on any such products.

Payments

WE DO NOT HANDLE CLIENTS’ MONEY.

We will never accept a cheque made payable to PBS & Co (UK) Ltd for forwarding to investment companies we will not handle cash nor retain any bank details given to us for future payments.
We will make arrangements for all your policies to be registered in your name unless you first instruct us otherwise in writing.

We keep records of all our business transactions for at least seven years. You or your appointed agent may inspect contract notes, vouchers and entries in our books (whether kept manually or electronically) that relate solely to your policies. As we treat all our clients’ records as confidential, we reserve the right not to give you copies of your records if to do so would allow access to files containing records about other clients. We will supply a list of transactions at no cost, but we reserve the right to charge a fee for copies of records.
PBS & Co (UK) Ltd maintains Professional Indemnity Insurance that satisfies the level of cover stipulated by the FCA.

Charges and product information

The information on the website with regards to products and their charges is provided to us by the life insurance companies on a regular basis. The information on the website is correct to the best of our knowledge but is subject to change. You will also receive confirmation of the charges when you receive your policy documents.

Life Assurance underwriting

The Life Assurance comparison quotes we are able to provide on our website do not take into account your complete health and lifestyle. These questions are asked once you choose and apply to an insurer. If your insurer reviews your application and revises their acceptance terms, resulting in an increase in the premium then we will advise you of this when arranging your policy.

Life Assurance companies use similar underwriting criteria but some do vary. Therefore, we recommend if you are unsure of how your health and lifestyle may affect the acceptance by certain companies then you can either speak directly to the underwriters (of the various companies listed on the online comparison) to see how they will treat your situation before applying, or you can speak with one of our Advisers who can recommend you companies and products, and will be able to assist further if you have been declined.

Complaints

If you should have any complaint about a product or service which you have bought through PBS & Co (UK) Ltd or a complaint about the service received by PBS & Co (UK) Ltd, please write to the Compliance Officer, PBS & Co (UK) Ltd 19 Oxford Road, Bournemouth, BH8 8GS. Alternatively, please call us on 08000314332 or email to info@insured-life.co.uk

We are committed to providing services of the very highest standards. If you feel that we haven’t lived up to your expectations in any way, we would like to know so we can put things right for you.

We will do all we can to resolve your complaint by the end of the next working day. If we cannot do this, we will write to you within five working days to tell you what we have done to resolve the problem or acknowledge your complaint and let you know when you can expect a full response. We will also let you know the name and contact details of the person dealing with your case.

Financial Services Compensation Scheme and the Financial Ombudsman

If you make a valid claim against PBS & Co (UK) Ltd in respect of the financial products we have arranged for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme.

Please be aware that buying protection products without advice will affect your right to recourse via the Financial Ombudsman Service, although this is only in the event of the suitability of a product bought on an execution-only basis. You could still take a claim to the ombudsman about the service that you have received, unclear or misleading information or that you received information equivalent to advice prior to an execution-only sale taking place.

The terms of this agreement are issued to you in compliance with the requirements of our regulatory body, the Financial Conduct Authority. Should any of the aforementioned terms change in any material way, a revised Terms of Business document will be published on our website.

Privacy Policy
For more information please visit the Privacy Policy section of the website.

Data Protection Act
PBS & Co (UK) Ltd retains all relevant client information on computer files. This information is only disclosed to third parties for the purpose of processing applications. We will also use this information to contact clients by email, post or telephone to bring to the client’s attention any additional products or services that we believe may be of interest to the client. We agree that the client may withdraw this right at any time by contacting PBS & Co (UK) Ltd through email or post.
If you have any further queries please contact us