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Frequently Asked Questions
The Financial Conduct Authority
The FINANCIAL CONDUCT AUTHORITY (FCA) – is a financial regulatory body in the United Kingdom, but operates independently of the UK government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the UK’s financial markets. It focuses on the regulation of conduct by both retail and wholesale financial services firms.
The Financial Conduct Authority | 12 Endeavour Square London E20 1JN
Insured Life is a trading name of PBS & Co (UK) Limited (FCA Registration Number: 732728).
PBS & Co (UK) Limited 19 Oxford Road, Bournemouth, England, BH8 8GS United Kingdom.
Whose Products Do We Sell?
- We offer products from a range of insurers for life insurance and critical illness cover.
- We offer protection products from a limited number of insurers for Whole of Life and Over 50s plans. A list of insurers we offer insurance from is available on request.
- As we’re not tied to any ONE provider we are able to search our panel of insurers and find you the best price available to us.
- We sometimes get preferential rates on selling policies which we pass on to you.
- We are paid a commission by each insurer for setting up your policy – it costs you nothing to use our service.
What Service Do We Offer?
- We are authorised by the FCA to advise our client on their protection needs. Our advisers will assess your demands and needs and recommend a suitable product that will protect you and your family. We get to know our clients and help them to decide on the right cover for the right price from a panel of leading UK insurers.
- We will ask you a number of questions designed to make you think about the shortfall in your income in the event of the death of a partner or breadwinner. Our questions are simple and our advisers avoid jargon making it easy for clients to understand.
How Much Does Our Service Cost?
- NOTHING – We do not charge a fee for our service; however, if you take a policy out through us we will be paid by commission from the insurer, but it still costs you nothing.
- You will receive a quotation which will tell you about any policy premiums relating to any particular insurance policy.
- We will put your life insurance policy into TRUST for FREE – this means that it may not be counted as part of your estate when you pass away and could secure it from the taxman – why should you lose your payout to the taxman’s inheritance tax?
Who Regulates Us?
Insured Life is a trading name of PBS & Co (UK) Limited who are authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation under the firm license number: 732728
Our permitted business is administering and arranging general insurance contracts. You can check this on the FCA’s Register by visiting the FCA’s website.
PBS & Co (UK) Limited 19 Oxford Road, Bournemouth, England, BH8 8GS.
Have a Complaint?
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If you wish to register a complaint, please contact us:
In writing: PBS & Co (UK) Limited | C/O InsuredLife Complaints Department.
19 Oxford Road, Bournemouth, England, BH8 8GS United Kingdom.
By Telephone: 0800 037 3000If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Please ask us for more information.
Are We Covered by the Financial Services Compensation Scheme?
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We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim with no upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
http://www.fscs.org.uk/